🇩🇪 Customer Success Manager for Leading German Multi-Cloud Data Service Provider (f/m/d)

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The Company

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PlusServer GmbH is a leading German cloud provider with the platform for digitization 'Made in Germany'. We offer German companies a data-sovereign and provider-independent basis for their digital business processes. On our secure, scalable cloud platforms, customers implement sustainable and cost-efficient digital applications. We advise our customers on cloud-architectures and the integration of existing IT environments. We act quickly. dynamically and always with a human touch. As cloud experts, we help our customers to shape digital transformation as a driver for improved value creation, innovation and competitive positioning.

We have successfully implemented over 4,000 digital projects with over 300 technical experts. We have over 350 employees among 6 offices across countries. Our valuable partnership network include but is not limited to: Microsoft, AWS, Google, VMware, and SAP.

Corporate Values

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• Customer orientation
• Trust
• Innovation
• Passion
• Transparency

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Role Description

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We support the customers' IT with our own product portfolio: from innovative cloud services to hosting and colocation. The customers' existing IT can be seamlessly integrated into a future-proof setup, which enables IT transformation at your own pace. In addition, we can combine our own cloud products with hyperscaler solutions to form a customer-centric and managed multi-cloud. Customers thus remain independent of the provider and also receives a transparent decision-making framework regarding the sovereignty of their data.

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We are looking for a full-time Customer Success Manager to join us as soon as possible. With us you can choose whether you wan to work completely remote, hybrid or on-site. Become a part of PlusServer now. Support the digitization of our customers with agile development methods, future-proof technologies and flexible design freedom.

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Major Tasks:

• You have come to the right place if customer communication is your passion. You know what your customers want before they say it and are therefore a driving support in our customer engagement
• You create creative, professional and technical results that inspire your customers and bring real added value by supporting your customers on their way from potential customers to active users of our products
• You not only take care of the customer relationship proactively, but also regularly suggest new ways with which your customers can have even more success through the collaboration with us
• You form the bridge between sales, support, product management and service. After intensive training, you will get to know all relevant existing customers in your first six months
• You continue to expand your knowledge and customer relationships, to generate significant long-term sales growth through cross- and upselling.
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Must-haves: 

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• Around 3-5 years experience in inside sales and/or customer success management
• Basic technological knowledge and interest in cloud topics
• Excellent communication skills and a focused customer orientation
• Independent, responsible and solution-oriented work style as well as good organisational skills
• Willingness for personal development in various technological areas
• Native level of German language
• High level of motivation and hungry for success

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Nice to have:

• Experience in the cloud or IT companies
• Good level of English

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Salary

Competitive salary with bonus

Benefits

• Excellent future prospects and opportunities for further development
• Freedom for your creative ideas and other commitment
• Flat hierarchies
• Ongoing training opportunities in our plusacademy and with Udemy for Business
• 30 days cation and other company-wide wellbeing days
• Flexible working hours, monthly meeting-free Fridays
• Great work-life balance by enabling 100% remote work
• Discounted membership in the Urban Sports Club with hundreds of live and video sport courses
• Attractive discounts for many products and services through our corporate benefits program
• Regular team events
• Modern workplaces with very good public transport connections
• Generous travel and parking costs reimbursements
• Bicycle leasing offers

Application Details

Starting date: As soon as possible

Working capacity: Full-time

Application documents: CV

Hiring Process:

1. Curture & team fit interview with Head of Key Account Management
2. General interview with Chief Staff Officer
3. Offer talk

Dresscode: Casual

Working mode: Germany/Spain/Bulgaria/Portugal/ Romania, 100% remote possible